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Shipping Policy


Shipping Policy

1.1 When will my order be processed?

All orders Processing Time 1-2 working days, timing depends on the actual situation (Public Holidays / Weekends excluded).

Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your information). We may require proof of identification for the billing information received.

1.2 How long will it take for me to receive my order?

Ⅰ. Printers and parts in stock of warehouse, ship time usual take 4-12 business days after you complete your order.
Ⅱ. Printers and parts out stock of warehouse, printers ship from China, free ship usual take 25-50 business days after you complete your order. Parts free ship Exclusive ship menthod usual take 15-40 business days after you complete your order (Belarus, Kazakhstan, Qatar, Saudi Arabia, United Arab Emirates, Egypt, Kuwait, Russia, Brazil usual take 30-40 business days).

Ship time and cost for 3d printers as:
Ship To Ship Method Processing Time Estimated Delivery Cost
Russia, Brazil Exclusive 1-2 days 4-30 days $0.00USD
Asia Exclusive 1-2 days 12-25 days $0.00USD
Expedited 4-12 days $100.00USD
Australia, New Zealand, Columbia, Europ & UK etc, Noth America Exclusive 1-2 days 15-35 days $0.00USD
Expedited 4-15 days $100.00USD
Middle East & Others Exclusive 1-2 days 35-50 days $0.00USD
Standard 15-35 days $200.00USD
Expedited 5-15 days $430.00USD

Ship time and cost for parts & accessories as:
Ship To Ship Method Processing Time Estimated Delivery Cost
Russia, Brazil Exclusive 1-2 days 25-40 days $0.00USD
Asia, Australia, New Zealand, Columbia, Europ & UK etc, Noth America Exclusive 1-2 days 15-25 days $0.00USD
Standard 10-15 days $5.00USD
Economy 7-10 days $10.00USD
Expedited 2-5 days $20.00USD
Middle East & Others Exclusive 1-2 days 15-25 days $0.00USD
Standard 10-15 days $5.00USD
Economy 7-10 days $10.00USD
Expedited 2-5 days $20.00USD

1. Asia: Indonesia, Singapore, Japan, Thailand, Philippines, Vietnam, Korea, Malaysia
2. Europ & UK etc: Denmark, Bulgaria, Croatia, Iceland, Liechtenstein, Hungary, Luxembourg, San Marino, Serbia, Austria, Andorra, Greece, Germany, Italy, Latvia, Norway, Czech Republic, Monaco, Slovakia, Slovenia, Vatican City, Belgium, France, Faroe Islands , Poland, Ireland, Estonia, Sweden, Switzerland, Lithuania, Romania, Finland, United Kingdom, Netherlands, Portugal, Spain, Albania, Malta
3. Middle East & Others: Belarus, Israel, Qatar, Kazakhstan, Saudi Arabia, Kuwait, United Arab Emirates, Egypt
4. Noth America: Canada, Mexico, United States

Ⅲ. When process checkout you can select ship method, ship from warehouse or from China, and the estimated delivery time.

Note: We can ship 3D printer and accessories from our oversea warehouses or from our China factory to the countries as: Albania, Andorra, Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam.

Currently other countries not in the list above will not ship.

1.3 How can I track my delivery?

All order packages have specific tracking information. Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track online the delivery status of your orders.

1.4 What are the shipping charges like?

You may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

FREE SHIPPING DOES NOT INCLUDE YOUR COUNTRY'S IMPORT TAX, CHECK BEFORE ORDERING!
If 3D printers and accessories shipping from China might cause tariffs, please know well about your country's laws, all the products Tronxy selling default FOB trading terms, the buyers will take responsibility on all kinds of tax in their country. Shipping from the local state has no import tariffs required.

1.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

PLEASE DO NOT provide PO.BOX/Parcel central address, it will affect the shipping time, if you did, please contact us at tronxyks@hotmail.com to change the address.

1.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact us and we will get back to you as soon as we can.

1.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact us with a snapshot of the product and we will get back to you as soon as we can.

1.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact us and we will get back to you as soon as we can.

1.9 I’ve purchased the wrong item.

We do not provide exchanges for wrong purchase. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

1.10 I have not received my parcel, what should I do?

Kindly drop an email in contact page if you have not received your parcel within the stipulated time frame and we will assist you accordingly

1.11 I have not yet receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us in contact page and we will assist you further.